Delete your Horizon Care data
You can delete your data at any time, from the app or by writing to us.
In the app
- Open Horizon Care and go to Settings.
- Under Privacy, tap Delete my data.
- Confirm. It takes effect straight away.
Without the app
Write to info@horizon-battery.com with the subject "Delete my data" and the phone number you used in the app. We may ask you to confirm from that number. We delete your data within 30 days and tell you when it is done.
What is deleted
- Your name and phone number, on your profile and on every request.
- Every photo and voice note in your conversations.
- Your notification tokens and reminders.
- Any request you still have open is closed.
- On your phone, the app deletes its copy of your conversations and starts again as a new customer.
What is kept
- The text of your conversations and the details of your requests (topic, dates, country), without your name or number, as our support record.
- Anonymous usage counts, which are not linked to you or your number, until they are deleted after about 13 months.
- Copies in our backups, for up to 30 days.